Our Heating Oil Delivery Options
Automatic delivery is available for customers who never want to worry about the level of fuel in their tank. Hillside uses a computer-run mathematical formula to know when a customer is in need of oil delivery. The formula uses all past history of customer deliveries in combination with local weather to forecast when deliveries are needed. New accounts are based on an average of similar-sized homes in your area. The homeowner should assist in the scheduling of the first delivery. Heating oil deliveries may not be made if the account has an outstanding balance, or if there are an unsafe condition due to fill, vent or tank issues.
Would you like to know how automatic deliveries are calculated? The degree-day system is the industry standard for calculating when deliveries are made. This link, www.weatherdatadepot.com, will help you understand how the degree-day system works, projecting when you may need deliveries and comparing seasons from past years to track your personal fuel oil consumption.
CALL-IN or WILL CALL DELIVERY
Call-in delivery allows the customer to monitor and decide when to purchase fuel oil. This is helpful for customers that want to be in full control of when they have expenses for fuel oil. A simple phone call to our office is all it takes to schedule a delivery. Orders are scheduled based on our availability in your area. Our normal delivery days are Monday – Friday from 7:00 am to 5:00 pm. Prices are based on market price and subject to change.
ONE PRICE FOR FUEL OIL
We do not offer different programs or levels of customer service. We treat all of our customers equally and everyone receives the same price. Our COD price is available by paying at the time of delivery. Hillside’s credit billing customers receive 10 days to get an additional 5 cents per gallon off. Many companies will charge extra for the service of automatic delivery. The truth is that an automatic delivery customer saves an oil company money. The oil company is able to deliver at the company’s convenience. A customer should not pay more for this service, as it is a convenience to both customer and company. Hillside Heating & Cooling feels that different levels of plans, tiers, or levels of customer service are not fair to any customer. When too many options are available things can get confusing. Hillside believes that if you are our customer we will do anything we can to help. Choosing Hillside as your provider is a compliment to the company. We cannot force someone to use our services, we are glad if you choose Hillside, but also understand if you choose to move on. Many companies’ charge account termination fees, Hillside does not practice these methods.