Standout service sets us apart
Our 65 years of experience and our commitment to responsive service remain the keys to our success. They are what make us stand out to our customers.
At Hillside, we are big enough to serve you and small enough to know you. When you call us, whether it’s for a no-heat emergency, to schedule a tune-up or order heating oil, you’ll speak to a friendly local customer-service representative who knows you and knows your neighborhood. Unlike us, the other companies may not even have human beings answer their phones during regular business hours.
Our technicians have the training and experience to work with the latest, most advanced systems as well as equipment that was installed decades ago. There’s not much our team hasn’t seen — and virtually nothing they can’t find a solution for.
These are some of the ways we deliver real value. We also offer convenient services that make things easier for you, from payment plans to top-notch equipment installations to worry-free automatic heating-oil deliveries and so much more.
Thank you for your business and for your confidence in the people at Hillside. May the New Year bring you all the good things in life.
Safety First for Winter Deliveries!
Our drivers are among the best in the business — they take to the road under tough conditions to make sure our customers stay warm. You can help them by making deliveries safer and more efficient. Here’s how:
After a snowfall, please shovel and sand your driveway and clear the path to your oil tank. Please remove obstacles such as fallen branches too.
Our drivers will thank you — and they’ll be able to get to everyone’s home safely!
Please note: when a storm is forecast, we’ll send an email to remind you to check your tank gauge and order fuel ahead of bad weather. (If you are signed up for automatic deliveries, you don’t have to worry — we’ll know if you need a fill-up before the storm.)
What Customers are Saying
Longtime Hillside heating oil customers Frank and Jean Hilfiker, of Newark, recently decided to switch over to natural gas. They trusted us to do the conversion for them.
“We were happy to deal with a small family company like Hillside,” they told us.
Over the years, the Hilfikers have recommended Hillside to many of their neighbors who went on to become customers, and they’ve also recently shared our name with other neighbors looking to convert to natural gas.
“Our interactions with everyone at the company have been great. We sing your praises to our friends and family all the time,” they said.
While we are sad to see them leave as oil customers, we are happy that they will continue to count on us for service for their new system.
Auto Pay is the easy way
Contact us to get set up. You’ll be glad you did!
You’ve heard the saying “If it ain’t broke, don’t fix it.” Well, that doesn’t always hold true. Mailing checks to us works, but there’s an easier way — and it will save you time.
With our fast-growing Auto Pay program, your payment can come straight from your bank account or credit card. You can also opt to receive statements via email, and that makes organizing your receipts much easier than doing things the old way, with printed mail.
With Auto Pay and emailed statements, you’ll:
- enjoy increased convenience
- save time
- reduce paper clutter
- save money on checks and stamps
- never miss your Prompt Pay discount
Win 100 gallons of heating oil!
If you’re reading this newsletter, you’re eligible to enter to win our winter giveaway: 100 FREE gallons of heating oil.
It’s easy to enter. Here’s how:
- Email to firstname.lastname@example.org with “contest” in the subject line.
- In the email, tell us your favorite thing about winter.
- Include your name and the best way to reach you if you’re the winner.
Entries must be received by February 28, 2018.
Congratulations to the two lucky winners of our fall contest, who each received 100 gallons of heating oil: Lora Nichols, of Elkton, and Veronica Smith, of Chesapeake City.
One less thing to worry about in 2018
Here’s a resolution we can help you keep: reduce worry this year!
Hillside offers convenient and reliable automatic delivery service. Automatic deliveries let you stop worrying about scheduling heating oil deliveries, and you’ll rest easy knowing you won’t run out of fuel.
We use a computer-run formula to assess your home’s oil needs, and we refer back to your records from past seasons so we can make the best possible prediction about your upcoming usage.
With automatic deliveries, you don’t even have to think about the fuel level in your tank, and the delivery service itself is free, every time!
Note: If you would rather monitor your tank level yourself and call in your order, that’s not a problem. Just keep an eye on your tank gauge. When you’re on a quarter, order! Doing this will give us enough notice to schedule a delivery for you. Our normal delivery days are Monday to Friday from 7:00 a.m. to 5:00 p.m. gauge. When you’re on a quarter, order! Doing this will give us enough notice to schedule a delivery for you. Our normal delivery days are Monday to Friday from 7:00 a.m. to 5:00 p.m.
As the holidays approach we here at Hillside would like to take this opportunity to thank our customers for continuing to support local, homegrown, family business. Along with our customers, we also want to give our staff valuable time off with their families during the Holidays. Or office will be closed after lunch on Friday, December 22nd and remain closed through Monday, December 25th. We will reopen Tuesday, December 26th. Emergency service for our maintenance plan customers will continue to be addressed throughout the entire holiday weekend. If you think this closing may affect you, please give us a call so we can all plan accordingly.
Again, thank you from everyone here at Hillside and we hope you enjoy the upcoming holiday season.
As Thanksgiving approaches we here at Hillside would like to take this opportunity to thank our customers for continuing to support local, homegrown, family business. Along with our customers, we also want to give our staff valuable time off with their families during the Thanksgiving Holiday. Our office will close Thursday, November 23rd and reopen on Monday, November 27th. Emergency service for our maintenance plan customers will continue to be addressed throughout the entire holiday weekend. If you think you might need heating oil this week, please let us know ASAP. Also, consider automatic delivery for the future, our automatic delivery customers have nothing to worry about, other than turkey, stuffing, and gravy.
Again, thank you from everyone here at Hillside and we hope you enjoy your upcoming Thanksgiving Holiday weekend!
Personally speaking, Autumn is the best season. Let’s make it a worry-free season.
As cooler temperatures approach, it’s time for all of us to start thinking about heating our homes. One of the ways Hillside can help guarantee you comfort is through our automatic delivery program.
With automatic deliveries, you don’t even have to think about the fuel level in your tank, and the delivery service itself is free, every time. (Many companies charge a fee for this service; we don’t.)
How does it work? We use a computer-run formula to assess when you will need your next delivery, taking into account the weather and your personal usage habits.
Another way to eliminate worries this season is to sign up for our monthly payment plan. (See related article below.)
Please call or contact us through our website with any questions or to get started on automatic delivery or a monthly payment plan.
Remember, we’re big enough to serve you, yet small enough to know you. We understand what it’s like to be a customer and how we like to be treated ourselves. We look forward to keeping you warm, comfortable and safe this season — and for many more to come.
Manage your winter fuel bills
Why pay for all of your fuel in just four or five months? As a Hillside customer, you don’t have to. Our monthly payment program makes your winter bills much more manageable by allowing you to pay for your fuel over as many as 12 months (depending on when you enroll).
Your fuel bills will be consistent each month—no matter how cold it gets and even if you need more than one delivery in the same month.* If you have a credit balance at the end of the program, we’ll roll that credit into next year’s payment program.
Please call or email us if you would like more information or to enroll in budget billing.
*Re-evaluation will be done as needed based on weather/fuel price.
Ask the expert
Q: How do you go “above and beyond” for customers?
A: From tune-ups to repairs to equipment installations, we take a personal approach in everything we do. And we never forget that our customers’ comfort and safety is our biggest priority. When we visit your home to provide service, the goal for all of our technicians is to be the best person a customer interacts with on that particular day.
Q: What is the importance of an annual heating tune-up?
A: Regular tune-ups can help prevent expensive breakdowns, repairs and safety issues like carbon monoxide leaks. We will clean, lubricate and adjust critical parts of your heating system, restoring it to top efficiency. This can lower your fuel use by as much as 10%. If you haven’t scheduled your heating system tune-up yet, call us today—before the cold weather sets in. Note: In celebration of our 65th anniversary, we are offering a special tune-up price of $165. (offer available until October 31, 2017)
Make a splash with a tankless water heater
The average household in the United States uses about 65 gallons of hot water each day. Are you paying more than you should to keep all that hot water flowing?
If you had a tankless water heater, you could stop worrying. By operating only when hot water is needed (and not using a pilot light), a tankless system can drastically cut your water heating bills. Here are other benefits:
unlimited hot water. Imagine never running out of hot water in the shower—even if the dishwasher and the washing machine are running at the same time!
an easy fit. Tankless systems can be mounted on the wall; the units are about the size of a suitcase, which means we can put them in crawl spaces, attics, closets and other tight areas.
better for the environment. Tankless units generate 50% to 60% lower carbon dioxide emissions compared with electric storage tank systems.
Want to go tankless? Call us today to request a free estimate.
Win 100 gallons of heating oil!
As a recipient of this newsletter, you’re eligible to enter to win 100 gallons of free heating oil! Here’s what you need to do:
- Send an email to email@example.com with the subject line “ENewsletter.”
- In the email, tell us your single favorite thing about fall.
- Be sure to include your name and the best way to reach you.
This contest remains open until on or around October 13, 2017.
Avoid common furnace problems
Today’s furnaces have a lot of safeguards, but you still need to take some care to avoid safety and performance issues. Here are a few tips for keeping your furnace working safely and efficiently
- Schedule annual maintenance. A minimal investment in a tune-up or, even better, a service plan, keeps your equipment operating better for longer and helps prevent many expensive repairs. A tune-up can also solve common problems like odors, insufficient heat, and short-cycling. Contact us about our $165 tune-up special!
- Change air filters regularly. Dust and dirt are the natural enemies of your furnace (especially your burner), so it’s best to change or clean your filters regularly—about once a month during the heating season. If you don’t know how to change or clean the filters, ask our technician to show you the next time he visits your home.
- Store flammable liquids properly. Fumes from volatile liquids like paints can cause a fire hazard if they’re near the open flame of your burner. Store all volatile liquids safely in an area far away from the furnace.
As a reminder, Hillside will be closed Labor Day Monday, to spend time with our families. Emergency service for our maintenance plan customers will still be addressed, but our office will be closed. Have a safe and wonderful Labor Day Weekend!