About Hillside Oil Heating & Cooling
Our Mission: To Keep You Warm in the Winter and Cool in the Summer While Doing Customer Service Right.
Hillside Oil Heating & Cooling has been family-owned and operated for 70 years and provides comprehensive services, including Heating Oil Delivery, Heating and Air Conditioning, and Commercial Fuel solutions to residential and commercial clients in New Castle County, DE, Cecil County, MD, and Southern Chester County, PA. Our routine operations involve delivering home heating oil, diesel fuels, and gasoline.
Three generations of family attitudes and values have allowed us to successfully serve our customers and communities. Everything about Hillside is locally owned and operated. We do not answer to any parent or mother corporation in some far-off land.
Real human beings still work here and answer our phones. We have no touch-tone mazes to navigate to speak to a human who can assist or answer questions. Customer service is the most important thing. We know what it is like to be a customer and how we like to be treated. We take pride in thinking like a customer when dealing with our customers.
By choosing Hillside, you’re endorsing a locally rooted, family-driven enterprise that sustains the essence of our area. The entire Hillside team appreciates your patronage and support.
Support of Hillside is for our area’s local, homegrown, family business. Thank you from everyone at Hillside for your business.
BBB International Torch Award for Ethics
On November 19, 2019, Hillside Oil Heating & Cooling achieved elite status after being honored with the 2019 BBB International Torch Award for Ethics, making it one of just four companies across North America to be recognized by the Better Business Bureau Institute for Marketplace Trust and the first Delaware company to win the prestigious award.
The BBB International Torch Award for Marketplace Excellence honors companies that demonstrate best practices, leadership, social responsibility, and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders, and communities.
A+ Rating from the Better Business Bureau
BBB ratings represent BBB’s opinion of how the business will likely interact with its customers. The BBB rating is based on information BBB can obtain about the business, including complaints from the public. BBB seeks and uses information directly from businesses and public data sources.
BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR or “No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.
Torch Awards for Ethics
Hillside has been awarded The Torch Awards for Ethics.
The Torch Awards for Ethics honors companies whose leaders demonstrate a high personal character and ensure that the organization’s practices meet the highest standards of ethics and consequently generate trust. These companies’ high level of trust is recognized among their employees, customers, and communities. The award embodies Better Business Bureau’s mission to be the leader in advancing marketplace trust.
Don’t take our word for it…hear directly from our customers.
We are honored to have received hundreds of certified ratings, reviews, recommendations, and testimonials from our heating and cooling customers on Google, Facebook, and also from our website. It is why we’re the trusted home comfort experts in DE, PA, and MD.
If your home or business needs heating oil, diesel fuels, and gasoline, or you need a heating & air conditioning company including sales, installation, service, or repair, you can feel confident in choosing Hillside.
★ ★ ★ ★ ★ ★
“I can’t say enough about Hillside oil. First of all, when you call them, a person answers the phone , not a recording. If you want to talk to the boss, Jimmy is right there. His customers are his number 1 priority. He even makes home visits to say “hi” and to see if you have any concerns. Emmy Lou loves home visits too.
I never have to worry about running out of fuel. They keep track of it and automatically come and fill it. Any trouble with your furnace or A/C Hillside is right there. The servicemen are always on time, friendly, and professional. Jerry makes follow ups to makes sure all went well. If you need a new A/C or furnace, Jerry makes home visits to go over your options with you and help to make the best decision.”
– Shirley Williams
Verified Facebook Reviews
★ ★ ★ ★ ★ ★
“Great company! Friendly and good at what they do! They go above and beyond, always! A pleasure to deal with!”
– Rachel Sykes
Verified Google Reviews
★ ★ ★ ★ ★ ★
Our heater recently stopped working and Hillside immediately sent people out. It was Christmas week and the temperature in the teens. They explained why our very old heater could not be fixed. They had a new one installed the next day. The people working were polite, pleasant and informative. Everything was done very, very well and the cost was quite reasonable! We always knew Hillside as a good company. We have been customers for awhile, but this service was very, very good. Thank you, everyone at Hillside and especially all the technicians that installed our new heater. We tell everyone we know about this company.
– Janice Toomey
Verified Facebook Reviews
The Hillside Maintenance Plans
Keeping Your Paws Comfy All Year Round
The Hillside Maintenance Plans are designed to prevent minor problems from turning into major issues! Extend the life of your equipment, reduce the need for costly repairs, and increase the performance of your heating and cooling systems while lowering your utility bills.