Inspection: Coverage does not begin until the equipment has been inspected and approved by Hillside Heating and Cooling. Equipment must be in compliance with current code and in good working order when approved for coverage. Any repairs required to put the equipment into acceptable condition will be billed to you at our prevailing rates.
Terms: The minimum term of this agreement is 12 months beginning on the date of inspection. The agreement is self-renewing at prices in effect at the time of renewal. The customer will be given advanced notification of renewal and 30 days to cancel. No refund will be given on plans canceled outside the 30-day cancellation period. The equipment will be subject to inspection annually and Hillside reserves the right to change or not renew based on age and condition of the equipment. After the initial terms of the agreement expires, you the customer, or us the company, may cancel this agreement for any reason or no reason. Notification must be in writing and delivered via regular mail or electronic mail. No refund will be given for unused services.
Liability: Hillside will not be liable for any loss or damages of any kind resulting from the failure or inoperability of a customers’ system or equipment. Hillside shall not be liable for any delay, loss or damage caused by unavailability of machinery, equipment or materials, deal of carriers, strikes, lockouts, civil or military authority, riot, forces of nature or by any cause beyond our control. This agreement does not cover loss or damage resulting from fire, water, windstorm, hail, lightning, earthquake, theft, misuse or abuse, or any other circumstance beyond our control.
Customer agrees to keep account current in accordance with current credit policy in order for this agreement to remain in effect. Hillside reserves the right to withhold service for delinquent accounts.
This agreement is void if the equipment is serviced by any person other than an employee of Hillside.
Service calls resulting from Emergency switch being “OFF”, blown fuses or tripped circuit breaker, unnecessary or nuisance calls or lack of annual maintenance will be billed at our normal prevailing rates.
The customer is responsible for scheduling their annual maintenance visit. Customer agrees to make covered equipment accessible and free from any obstructions that deter proper servicing. Annual maintenance will only be scheduled during normal business hours, Monday-Friday from 8:00 am to 4:00 pm. Evening and weekend hours will be for Emergency calls only. Emergency service constitutes no cooling or water leaking where property damage may occur.